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Frequently Asked Questions

Standard Check in is at 14:00 local time and Check out is at 10:00 local time. You can always ask for earlier check in or later check out our reservations office 2-3 days in advance, and a member of our team will contact you to let you know if it available or not. Late check-ins can find the apartment key in the key safe, located in the KEY SAFE ROOM, next to the reception.

2-3 days prior your arrival you will receive all the arrival information to your email address.
You will find your apartment’s keys at the reception. If the reception is closed, please check the information sent to you by email with the Apartment number and PIN code for the key safe – located in the KEY SAFES room, by the reception.

We would appreciate if you leave the apartment at a nice, clean and tidy status, take your garbage to the designated areas and leave the key back in the key safe box outside your apartment door.
This is provided to reservation of more than 7 days. As an example for reservations of 8 nights, a midstay change will be done either the 4th or 5th day of your stay. This includes changing bed linen and fresh clean towels. You can arrange additional services and linen during or before your stay at extra cost. Please contact us for further information.

Monday to Friday, 0800 – 1700 local time and Saturdays, 0800-1600. The reception of the complex is by the first parking space in the complex on your left hand side – BLOCK F. Seasonal bank holidays and adjustments might occur on the working hours of the reception. You can always reach us at the emergency phone number provided to you in your arrival information email.

Smoking is only allowed on the balconies of the apartments. Smoking is tolerated in apartments or other residential units within a communal block in Cyprus for fire risk hazards.
It is provided in your apartment on your arrival. Check the frame above your TV.
This is only available at additional charge per person per requested change. For more information and cost please contact us.

Artemis Cynthia Complex is a self catered holiday apartment complex, without any catering or bar facilities, but all the apartments have full size and fully equipped kitchens so our guests are able to prepare their meals like home! A big groceries shop is located within 10 minute walking distance from the complex to buy fresh and quality ingredients for your meals preparation.
But we do have you covered for these basic things you might need with two fully stocked Vending machines on Block H.

Yes, there is a small welcome office in the complex with a reception desk and the management office of the complex open as mentioned above to assist our guests during their stay and also several outdoor seating areas around the complex where you can eat, drink or work.

Just visit our reception to get a replacement key. The cost of losing or damaging the key to the property is 50 euros. Your apartment key, is safely attached to a key card which you have to put in the key fob in your apartment to provide electricity to the lights, air condition units, oven and hob. This is for safety and electricity saving purposes. We would like our guests to avoid taking this card of the keys and leaving it on the slot while their absence as this will immediately cost them their security deposit and is violating the terms and condition of their rental.
Immediately contact the emergency phone number, so the lock to be changed and to get a new key to your apartment.
Just send an email to reservations@artemiscynthia.com and ask a member of our team to send them again to you.
Of course, extra towels can be provided for an extra cost of 5 euros per towel per person.
In Cyprus unfortunately this is not a problem, it is common to have bugs and insects around us due to the climate and plantation, you can easily spot them inside a property in summer and winter periods as they are attracted from light and for protection. You can let our management office know though and a member of our maintenance team will come and spray your apartment with special chemicals.
Just outside the complex, walking 20 steps on your left hand side and crossing the street is the bus stop. (Outside Amazon Kiosk)
Pool usage is allowed between 0830 and 1900 for safety and hygiene reasons, as during the evening, chlorine and chemicals are added. Also we would like to notice that there are no lifeguards on duty and children below 15 years old is prohibited to use the pool without supervision of an adult. Diving, Jumping, ball games, drinking alcohol and using glazed appliances is prohibited for safety reason around the pool.

We would also like to bring to your attention that it is suggested not to stay in the sun between 11:00-15:00 during summer period (June-September) due to excessive sunshine and hot temperatures.
There is no artificial heating in the pool water. The water can become hot from the sun during hot summer period.
Anywhere you find an empty spot excpet the parking spots which are labelled with apartment numbers or car license plates.
We can offer luggage storage until 1530 local time.

They GYM is located on Block D, is open Monday to Friday from 0700-1700 and Weekends from 0700-1500. The area is not supervised from a professional supervisor, thus we urge you to follow the rules while using it.

Please call +35799239888, a member of our team is always on call 24/7 and he can come and open for you within 1-2 hours at a fee of 40.00 euros.

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